Research
Diary Study - Huawei Health
This diary study explored the usability, accuracy, and user engagement of the Huawei Health app across different user levels. The goal was to identify challenges, capture user experiences in real contexts, and provide recommendations for improvement.
Year :
2025
Industry :
Lifestyle
Client :
Binus University
Project Duration :
2 Weeks
Introduction
The Huawei Health app is a multifunctional platform designed to support fitness tracking, health monitoring, and daily activity management. While widely adopted, the app faces challenges in usability and accuracy across different user contexts. To uncover real-world experiences, a 5-day diary study was conducted, allowing participants to record daily interactions, highlight frustrations, and reflect on overall engagement.
Research Goals
This diary study aimed to answer the following questions:
How do users interact with Huawei Health in real-life contexts?
What usability barriers affect the app’s adoption and engagement?
How accurate and reliable do users perceive its data (e.g., GPS, calories, sleep tracking)?
What improvements could increase trust, usability, and long-term retention?
Methodology
Duration: 5 consecutive days
Participants: 5 individuals with varying fitness backgrounds (beginner, intermediate, advanced)
Tools: Google Forms (diary entries), WhatsApp (daily logs & screenshots), interview sessions (post-study)
Process:
Pre-study briefing – explained study goals and daily diary tasks
Diary entries – participants logged daily usage experiences (positives & negatives)
Screenshot submissions – recorded app features, flows, or issues
Post-study interviews – captured reflections, motivations, and retention intent
Data analysis – aggregated findings, categorized themes, and identified improvement areas
Key Findings, User Insights & Pain Points
Key Findings
1. Connectivity & Accessibility
60% of participants noted that calorie tracking and workout plans required internet access, making the app inconvenient for outdoor or offline use.
This limited flexibility discouraged usage in non-Wi-Fi environments.
2. Interface Usability
50% reported the UI as cluttered and unintuitive, requiring multiple steps for simple tasks.
Beginners particularly struggled with navigation, while advanced users found it inefficient for frequent use.
3. Tracking Accuracy
3 out of 5 participants highlighted GPS inaccuracies when exercising near tall buildings or under dense tree cover.
These errors reduced trust in route tracking and calorie burn calculations.
4. Synchronization & Performance
40% experienced delays syncing data between smartwatch and app.
Daily routines like reviewing sleep data or workout summaries were sometimes inconsistent, frustrating users.
5. Positive Aspects
70% valued exercise reminders, which motivated consistency.
65% highlighted heart rate and sleep data as particularly useful in monitoring health.
Participants appreciated the app’s comprehensive data dashboard, though often overwhelmed by its density.
User Insight
1. Motivation & Retention
Beginners enjoyed reminders and gamification, which helped maintain routine.
Advanced users demanded higher precision and customization for serious training.
2. Frustration Points
Notification overload created annoyance instead of encouragement.
Confusing menus slowed down access to frequently used features.
3. Trust & Accuracy
While data variety was appreciated, accuracy concerns (GPS, calories) undermined user trust
4. Engagement Outlook
Short-term adoption was promising, but long-term loyalty was at risk without usability improvements.
Pain Points Identified
Offline Limitations – Lack of offline mode for calorie and workout tracking.
Navigation Complexity – Overloaded UI with unclear hierarchy.
Data Accuracy – GPS and calorie estimations not always reliable.
Slow Synchronization – Delays in smartwatch-to-app data transfer.
Over-Notification – Excessive reminders reduced effectiveness.
Recommendation & Conclusion
1. Offline Accessibility
Enable offline tracking for calories and workout routines to improve outdoor usability.
2. Simplified UI & Navigation
Redesign menus into clearer categories (e.g., Workouts, Health, Devices, Settings) with progressive disclosure for advanced features.
3. GPS & Data Optimization
Invest in enhanced GPS algorithms and calibration models to improve accuracy in urban and natural environments.
4. Real-Time Syncing
Develop faster data synchronization protocols to ensure reliability between devices.
5. Smart Notification System
Implement customizable notification settings to allow users to control frequency and type of reminders.
Conclusion
The diary study revealed that Huawei Health offers strong motivational tools and valuable health data, but its complex UI, limited offline functionality, and accuracy concerns hinder long-term adoption. By addressing these issues, the app can transition from being a general fitness tracker to a trusted companion for health and lifestyle management, catering to both casual users and advanced fitness enthusiasts.
More Projects
Research
Diary Study - Huawei Health
This diary study explored the usability, accuracy, and user engagement of the Huawei Health app across different user levels. The goal was to identify challenges, capture user experiences in real contexts, and provide recommendations for improvement.
Year :
2025
Industry :
Lifestyle
Client :
Binus University
Project Duration :
2 Weeks
Introduction
The Huawei Health app is a multifunctional platform designed to support fitness tracking, health monitoring, and daily activity management. While widely adopted, the app faces challenges in usability and accuracy across different user contexts. To uncover real-world experiences, a 5-day diary study was conducted, allowing participants to record daily interactions, highlight frustrations, and reflect on overall engagement.
Research Goals
This diary study aimed to answer the following questions:
How do users interact with Huawei Health in real-life contexts?
What usability barriers affect the app’s adoption and engagement?
How accurate and reliable do users perceive its data (e.g., GPS, calories, sleep tracking)?
What improvements could increase trust, usability, and long-term retention?
Methodology
Duration: 5 consecutive days
Participants: 5 individuals with varying fitness backgrounds (beginner, intermediate, advanced)
Tools: Google Forms (diary entries), WhatsApp (daily logs & screenshots), interview sessions (post-study)
Process:
Pre-study briefing – explained study goals and daily diary tasks
Diary entries – participants logged daily usage experiences (positives & negatives)
Screenshot submissions – recorded app features, flows, or issues
Post-study interviews – captured reflections, motivations, and retention intent
Data analysis – aggregated findings, categorized themes, and identified improvement areas
Key Findings, User Insights & Pain Points
Key Findings
1. Connectivity & Accessibility
60% of participants noted that calorie tracking and workout plans required internet access, making the app inconvenient for outdoor or offline use.
This limited flexibility discouraged usage in non-Wi-Fi environments.
2. Interface Usability
50% reported the UI as cluttered and unintuitive, requiring multiple steps for simple tasks.
Beginners particularly struggled with navigation, while advanced users found it inefficient for frequent use.
3. Tracking Accuracy
3 out of 5 participants highlighted GPS inaccuracies when exercising near tall buildings or under dense tree cover.
These errors reduced trust in route tracking and calorie burn calculations.
4. Synchronization & Performance
40% experienced delays syncing data between smartwatch and app.
Daily routines like reviewing sleep data or workout summaries were sometimes inconsistent, frustrating users.
5. Positive Aspects
70% valued exercise reminders, which motivated consistency.
65% highlighted heart rate and sleep data as particularly useful in monitoring health.
Participants appreciated the app’s comprehensive data dashboard, though often overwhelmed by its density.
User Insight
1. Motivation & Retention
Beginners enjoyed reminders and gamification, which helped maintain routine.
Advanced users demanded higher precision and customization for serious training.
2. Frustration Points
Notification overload created annoyance instead of encouragement.
Confusing menus slowed down access to frequently used features.
3. Trust & Accuracy
While data variety was appreciated, accuracy concerns (GPS, calories) undermined user trust
4. Engagement Outlook
Short-term adoption was promising, but long-term loyalty was at risk without usability improvements.
Pain Points Identified
Offline Limitations – Lack of offline mode for calorie and workout tracking.
Navigation Complexity – Overloaded UI with unclear hierarchy.
Data Accuracy – GPS and calorie estimations not always reliable.
Slow Synchronization – Delays in smartwatch-to-app data transfer.
Over-Notification – Excessive reminders reduced effectiveness.
Recommendation & Conclusion
1. Offline Accessibility
Enable offline tracking for calories and workout routines to improve outdoor usability.
2. Simplified UI & Navigation
Redesign menus into clearer categories (e.g., Workouts, Health, Devices, Settings) with progressive disclosure for advanced features.
3. GPS & Data Optimization
Invest in enhanced GPS algorithms and calibration models to improve accuracy in urban and natural environments.
4. Real-Time Syncing
Develop faster data synchronization protocols to ensure reliability between devices.
5. Smart Notification System
Implement customizable notification settings to allow users to control frequency and type of reminders.
Conclusion
The diary study revealed that Huawei Health offers strong motivational tools and valuable health data, but its complex UI, limited offline functionality, and accuracy concerns hinder long-term adoption. By addressing these issues, the app can transition from being a general fitness tracker to a trusted companion for health and lifestyle management, catering to both casual users and advanced fitness enthusiasts.
More Projects
Research
Diary Study - Huawei Health
This diary study explored the usability, accuracy, and user engagement of the Huawei Health app across different user levels. The goal was to identify challenges, capture user experiences in real contexts, and provide recommendations for improvement.
Year :
2025
Industry :
Lifestyle
Client :
Binus University
Project Duration :
2 Weeks
Introduction
The Huawei Health app is a multifunctional platform designed to support fitness tracking, health monitoring, and daily activity management. While widely adopted, the app faces challenges in usability and accuracy across different user contexts. To uncover real-world experiences, a 5-day diary study was conducted, allowing participants to record daily interactions, highlight frustrations, and reflect on overall engagement.
Research Goals
This diary study aimed to answer the following questions:
How do users interact with Huawei Health in real-life contexts?
What usability barriers affect the app’s adoption and engagement?
How accurate and reliable do users perceive its data (e.g., GPS, calories, sleep tracking)?
What improvements could increase trust, usability, and long-term retention?
Methodology
Duration: 5 consecutive days
Participants: 5 individuals with varying fitness backgrounds (beginner, intermediate, advanced)
Tools: Google Forms (diary entries), WhatsApp (daily logs & screenshots), interview sessions (post-study)
Process:
Pre-study briefing – explained study goals and daily diary tasks
Diary entries – participants logged daily usage experiences (positives & negatives)
Screenshot submissions – recorded app features, flows, or issues
Post-study interviews – captured reflections, motivations, and retention intent
Data analysis – aggregated findings, categorized themes, and identified improvement areas
Key Findings, User Insights & Pain Points
Key Findings
1. Connectivity & Accessibility
60% of participants noted that calorie tracking and workout plans required internet access, making the app inconvenient for outdoor or offline use.
This limited flexibility discouraged usage in non-Wi-Fi environments.
2. Interface Usability
50% reported the UI as cluttered and unintuitive, requiring multiple steps for simple tasks.
Beginners particularly struggled with navigation, while advanced users found it inefficient for frequent use.
3. Tracking Accuracy
3 out of 5 participants highlighted GPS inaccuracies when exercising near tall buildings or under dense tree cover.
These errors reduced trust in route tracking and calorie burn calculations.
4. Synchronization & Performance
40% experienced delays syncing data between smartwatch and app.
Daily routines like reviewing sleep data or workout summaries were sometimes inconsistent, frustrating users.
5. Positive Aspects
70% valued exercise reminders, which motivated consistency.
65% highlighted heart rate and sleep data as particularly useful in monitoring health.
Participants appreciated the app’s comprehensive data dashboard, though often overwhelmed by its density.
User Insight
1. Motivation & Retention
Beginners enjoyed reminders and gamification, which helped maintain routine.
Advanced users demanded higher precision and customization for serious training.
2. Frustration Points
Notification overload created annoyance instead of encouragement.
Confusing menus slowed down access to frequently used features.
3. Trust & Accuracy
While data variety was appreciated, accuracy concerns (GPS, calories) undermined user trust
4. Engagement Outlook
Short-term adoption was promising, but long-term loyalty was at risk without usability improvements.
Pain Points Identified
Offline Limitations – Lack of offline mode for calorie and workout tracking.
Navigation Complexity – Overloaded UI with unclear hierarchy.
Data Accuracy – GPS and calorie estimations not always reliable.
Slow Synchronization – Delays in smartwatch-to-app data transfer.
Over-Notification – Excessive reminders reduced effectiveness.
Recommendation & Conclusion
1. Offline Accessibility
Enable offline tracking for calories and workout routines to improve outdoor usability.
2. Simplified UI & Navigation
Redesign menus into clearer categories (e.g., Workouts, Health, Devices, Settings) with progressive disclosure for advanced features.
3. GPS & Data Optimization
Invest in enhanced GPS algorithms and calibration models to improve accuracy in urban and natural environments.
4. Real-Time Syncing
Develop faster data synchronization protocols to ensure reliability between devices.
5. Smart Notification System
Implement customizable notification settings to allow users to control frequency and type of reminders.
Conclusion
The diary study revealed that Huawei Health offers strong motivational tools and valuable health data, but its complex UI, limited offline functionality, and accuracy concerns hinder long-term adoption. By addressing these issues, the app can transition from being a general fitness tracker to a trusted companion for health and lifestyle management, catering to both casual users and advanced fitness enthusiasts.